If you have something you want to ask,
or something to share,
this is the place to send it.
A platform usually puts a form here and calls that a contact page. This one is a little simpler than that. One email. One form. They arrive in the same inbox, and a person reads them.
Not a queue. Not a ticket system. Someone who built this, reading what you wrote.
You can write directly,
or you can use the form below.
Both go to the same place.
For anything. Questions about the Portrait, about how the platform works, about why it is built this way. No question is too small, and you do not need to explain why you are writing.
The reply is written by hand,
which means it is not instant.
Every message lands in the same inbox and is read carefully. There is no automated triage, no first-response template. Most messages get a reply within two to three working days. Sometimes it takes a little longer, especially on questions that deserve a real answer rather than a quick one.
If your question has a fuller answer somewhere on the site, the reply might point you there. Not to send you away, but because the page-version is more complete than what could be written in an email at half past nine in the evening.
A real reply, written by hand. Not always fast. Always honest.
Some questions have a longer answer
than an email can hold.
If you recognise yours below, the page will tell you more than we could in a reply.
For researchers
Methodology, scientific foundations, how recognition is measured without flattening it into a score.
Read the For Researchers page→For partners
How TerraNovaID thinks about collaboration with organisations, schools, municipalities, journals.
Read the For Partners page→On privacy, governance or data
How the platform is built so your Portrait is genuinely yours. What we do not do, and why.
Read the Trust and Transparency page→
A contact page is usually the place a platform tries to convert you.
This one is not built that way.
There is no chatbot here. Not yet, anyway. The reply will not arrive in three minutes. It will arrive when a person has had time to read what you wrote.
There is no “Start your Portrait” button on this page. The Portrait is its own moment, and pushing it from a page where you came to ask a question would feel out of place.
There is no phone number, and no live chat. Both would mean a person waiting at the other end. That person could not also be doing the slow, careful work the platform is built on.
If any of that disappoints you, the email is still there. Write anyway. The reply will tell you whether what you are looking for exists here, and if not, where else it might.
If your question is ready,
write it.
If it is not yet,
that is fine too.
Some questions arrive when they are ready,
not when there is a form open.